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POLICYS

POLICYS

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Take a look at our business policies:

At Natalia's Puppy Sales, we are committed to providing our customers with the highest quality Petite Mini Golden Doodle puppies available, while maintaining a clear and transparent policy to ensure the safety and well-being of our puppies and customers. Our policies are designed to protect the health and happiness of our puppies, as well as the trust and satisfaction of our customers.
Some of our key policy statements include:

  1. Health Guarantee: We offer a 1-year guarantee against genetic defects on all of our puppies. If a Genetic Life Threatening Defect is found - the puppy will be replaced with one of similar quality as soon as one is available. Size, Color, Bite cannot be guaranteed. The seller is not responsible for any vet bills incurred or Attorney fees and/or court costs that must be settled in a court of law. The seller will not replace the puppy due to stress-related illness, injury, accidental death or hypoglycemia. Guarantee: Required to take to a Licensed Veterinarian within 5 days of purchase for Physical check. The puppy must be examined by a licensed veterinarian or the terms of the guarantee are not valid.
  2. Breeding Practices: We are committed to responsible breeding practices, to ensure that our puppies are healthy and free from genetic defects. We also maintain a clean and safe breeding facility.
  3. Adoption Process: Our adoption process is designed to be transparent and stress-free for our customers. We require a non-refundable deposit to reserve a puppy, with the remainder of the balance due at the time of pickup or before shipping. We also offer resources and support to our customers, including training tips, healthcare advice, and a community of like-minded pet owners.
  4. Shipping Policy: We understand the importance of safe and humane transportation for our puppies, and we are pleased to offer various shipping options tailored to our customer's locations. Our priority is to guarantee the well-being and comfort of our puppies throughout the journey, and we make all necessary arrangements in advance. For your convenience, we have a shipping fee structure in place. Puppies can be delivered at an additional cost, starting from $250 for distances within the first 200 miles. Beyond that distance, the shipping fee is calculated at a rate of $1.00 per mile. Please note that the purchase price of the puppies does not include any shipping, delivery, or costs associated with picking up the puppy. We want to ensure a smooth and worry-free process for our customers, and we are committed to providing reliable shipping services. If you have any further questions or concerns about our shipping options, please feel free to reach out to us.
  5. Return Policy: If, due to any circumstances, you find yourself unable to provide proper care for your puppy, we offer a return option within the initial 7 days of ownership, accompanied by a 50% refund of the purchase price. However, please note that returns cannot be accommodated beyond this 7-day period. It's important to be aware that cash refunds are not provided; instead, refunds are exclusively issued through check or credit card transactions. Furthermore, please be advised that if the puppy is resold or you are no longer in possession of the puppy, the breeder's responsibilities under the contract become null and void.

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